Warranty policy

Your coverage

Eligible A4Tech products purchased directly from A4Tech Pakistan carry 12 months of official warranty from the original purchase date. Hubs, mouse pads and cables have no commercial warranty. Other excluded accessory items must be identified as “No warranty” before purchase.

Coverage and exclusions

Manufacturing and functional faults require authorized assessment. Misuse, physical/liquid/electrical damage, unauthorized opening or modification, normal wear and cosmetic preferences are excluded.

Original product box is mandatory

You must retain and submit the original product retail box to claim warranty through A4Tech Pakistan.

• Keep the box and required supplied contents for the entire warranty period.
• A generic replacement box, a photograph of the former box or an invoice alone does not replace the original retail packaging.
• A claim without the required original box does not meet our standard warranty intake requirements and may be refused.

Readable identification labels and serials

Original model and identification labels must remain intact and readable.

• Where the product or its box carries a serial number, the relevant serial labels must be readable; where serials appear on both, they must match.
• Serial requirements apply only where the product has such identification.
• Missing, removed, unreadable or mismatched required labels can prevent acceptance of the claim.

Prepare the complete claim

Provide your order reference or invoice, the original retail box with the required readable labels, required supplied contents and clear evidence of the fault. Opening the retail carton normally to use the product is different from unauthorized opening of the product housing or tampering with protected warranty seals. Protect the original retail box inside an additional outer carton when sending it.

Later warranty faults are separate

A fault that develops after delivery is assessed through this warranty process. Provide proof of purchase and clear photographs or a recording demonstrating the fault, with the conditions in which it occurs. Your original unboxing video is not a prerequisite for a later warranty-fault claim. Assessment and the applicable warranty conditions still apply; evidence alone does not guarantee approval.

Submission timing

The complete claim must arrive at least 15 working days before expiry. Working days exclude Sundays and public holidays. Contact support for instructions before arranging delivery.

Claim processing and approval: 15–25 days

Warranty claim processing and approval typically take 15–25 days.

• Some cases can take longer, depending on verification, further testing, the authorized service channel, parts or replacement availability and other case-specific circumstances.
• This is an estimate, not a guaranteed deadline.
• Receiving a product or beginning assessment does not mean the claim is approved.
• The estimate concerns processing and approval; it is not a promise that repair, replacement or return delivery will be completed within that period.

Assessment and transport

Customers arrange returns; no reverse pickup is provided. Ordinary warranty transport is customer-paid both ways; outbound charges are quoted. Approved arrival-error costs follow our returns policy.

Resolution

Authorized remedies may include repair, serviced/new replacement or an equivalent model. Warranty normally retains its original expiry. An approved exceptional refund uses the affected product’s original net paid value or its current market price, whichever is lower.